Susan Thomas, Chief Commercial Officer at LucyRx, recently authored an article for BenefitsPRO highlighting the five most common concerns HR leaders raise when exploring a new pharmacy benefit manager (PBM) – and why each of them is more solvable than organizations realize.
In the article, Susan identifies the concerns she hears most often:
- We don’t feel the urgency
- The savings sound too good to be true
- If something goes wrong, it’s on me
- I’m not the final decision-maker
- The switch feels too big and too fast
She then reframes each concern, explaining why waiting can actually create greater risk for employers.
“The pharmacy system is changing. Regulations are tightening. Fiduciary expectations are rising. Members (your employees) are demanding clearer, more supportive benefits,” Susan writes in the article. “Switching PBMs will never feel like the perfect project at the perfect time. But in today’s environment, not evaluating your options is the greater risk.”
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