Prescription care  brilliantly reimagined

Streamlining pharmacy benefits for prescribers

Teachers Health Trust (THT) recognizes physicians and prescribers as the cornerstone of effective patient care. We partner with LucyRx, a leading PBM, to provide tools, resources, and support to simplify your workflow, reduce administrative burden, and improve the prescribing experience.

For exclusive prescriber support, call 844-622-1797.

ELECTRONIC
PA

Submit prior authorization requests faster with ePA

LucyRx partners with Surescripts to offer electronic prior authorization (ePA) to prescribers and their staff—simplifying and accelerating the PA process so patients get medications faster.

Key benefits:

Real-time status updates on PA requests
Integrated EHR workflow for seamless submission
Faster turnaround—often instantly or within hours

Get started in 3 steps

Register on the Surescripts PA Portal using your NPI, or set up a delegate account.
Login to access your worklist, task history, and account settings.
Start your PA request

Go to Surescripts

Helpful resources

Surescripts ePA Video
A quick, engaging overview of how ePA transforms your workflow.

Surescripts PA Portal User Guide
In-depth guide to every feature with step-by-step ePA instructions.

Surescripts Multi-Factor Authentication (MFA) Guide
Step-by-step instructions and FAQs.

Surescripts support team:
866-797-3239
LucyRx prescription care team:
844-622-1797

Submit your PA request by fax or mail

While ePA is preferred (and required by certain States), we do offer prior authorization by fax or mail. Fax your PA request form and supporting clinical documentation to 469-592-6460 or mail to LucyRx, 7815 N Palm Ave., Suite 400, Fresno, CA 93711

Tips for fax or mail submission:

One member per request
One prescription per request
Attach relevant supporting clinical documentation
Check form for accuracy and completeness before sending

Download PA Request Form

Prior Authorization FAQs

We’re here to help make PA requests easier for prescribers, patients, and caregivers. Below are answers to FAQs about submitting, tracking, and managing PAs. Whether you’re using ePA, fax, or mail, we’ve got you covered.

How can I check status of an ePA request?

With Surescripts, use the workflow’s Task History to track every action in the PA process, including completed question sets, acknowledged responses, and requests awaiting LucyRx review.

See the Surescripts PA Portal User Guide for details.

How do I file an appeal?

If your PA request is denied, members and prescribers have the right to appeal.

File your appeal in writing within 180 days of the decision notice
Include all required information and supporting clinical documentation
Fax to 800-476-2691 or mail to LucyRx, 7815 N Palm Ave., Suite 400, Fresno, CA 93711

Appeal timing

Standard (15 days): Decision provided within 15 days of receiving your appeal.
Fast (48 hours): If a patient’s health is at risk, you may request an expedited appeal. Decision provided within 48 hours.

Important: When you submit PA documentation showing urgency due to patient health, it automatically qualifies for a Fast appeal.

What should I include in my appeal?

To ensure your appeal is reviewed efficiently, include:

Patient full name, address, and ID number
Reason for appeal
Supporting documentation (e.g., medical reports, prescriber letters, or other clinical information)

Can I request an external review?

Yes. If the plan denies your appeal, you may request an independent, external review on behalf of your patient within 120 days of the notice of the adverse appeal decision. We will send instructions on how to request an independent review or you may contact us directly.

Who do I contact with additional questions?

Prescribers using ePA within their EHR: Contact EHR vendor as many questions can be resolved through a simple support ticket.
Surescripts support team: (866) 797-3239
LucyRx prescription care team: 844-622-1797

Check Drug Coverage

The LucyRx formulary is your guide to medications covered under your patient’s prescription benefit plan. It lists generic and brand-name drugs, formulary tiers, preferred medications, and any restrictions or PA requirements—helping you prescribe within plan guidelines and avoid delays at the pharmacy.

The formulary is updated regularly and is accessible online. Click below to see if a medication is covered.

Search Formulary

Preferred Pharmacies

Patients can avoid paying more when you prescribe to one of these preferred pharmacies: Albertsons, Alto Pharmacy, Costco, Kroger, Lin’s, Sam’s Club, Smith’s, Vons, and Walmart Pharmacy.

Each prescription filled at a non-preferred pharmacy (e.g., CVS, Walgreens), will incur a $15 fee in addition to the copay. This fee does not count toward the patient’s out-of-pocket maximum.

Home delivery with Amazon Pharmacy

Amazon Pharmacy handles home delivery of all non-specialty medications for patients.

Prescriber Support: 855-206-3605, available 24/7/365

Learn more

Specialty medication delivery by HealthDyne

LucyRx partners with HealthDyne to deliver specialty pharmacy services, including refrigeration and cold-packed shipping. E-prescribe: HealthDyne Pharmacy.

Learn more