Your prescription care should be simple, clear, and stress-free––and we’re here to make that happen.
IMPORTANT: While your CerpassRx communications and materials have moved to the LucyRx name, please continue using your existing CerpassRx member portal. You do not need to register for the LucyRx member portal at this time.
BIN: 023385
PCN: CPT
GROUP: CPRX
A list of covered drugs is called a formulary.
Click below to see if a medication is covered on your plan’s formulary.
We update our formulary on January 1 and July 1 each year. If the changes will affect you, you will receive a letter with the drug name and details, so you can discuss the value of switching to a covered medication with your prescriber.
Want to know if your prior authorization is approved?
Use our real-time PA Pulse tracker to monitor the status of any prior authorization request submitted by your doctor to LucyRx.
At times, you may need extra help navigating your prescription benefit. That’s where your LucyRx Care Guide shines. Your Care Guide starts by listening, then explains what’s happening in plain language, helps coordinate next steps, and stays with you until things are resolved. Care Guide support is part of your prescription benefit at no extra cost.
Reach out anytime for help with:
Call 469-598-2351 and ask to speak with a Care Guide.
Have a question about your prescriptions? Need help finding a pharmacy or checking coverage? Our U.S.-based prescription care team is available 24 hours a day, 7 days a week, 365 days a year. We can:
Call anytime at 469-598-2351.
If you’re experiencing a medical emergency, call 911 or go to the nearest emergency room.